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A customer
was quite distressed about an odor problem that he was having.
The problem had gotten so bad that it had spread through his
entire neighborhood. The client asked me to recommend something
to solve his problem. I gave him an 8" Big Blue ozone
generator. Sure enough the customer came back a few days later,
thanking me for the recommendation. The smell had completely
disappeared. Thank you for making such a reliable and effective
product.
Kind Regards,
Marc: at No Stress
Hydroponics
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Dear Blue
Air,
I have
personally tested 2 leading inline corona discharge ozonators
from 2 other manufactures against your Big Blue unit for about
1 year. Both units failed within 6 months of operation due to
humidity and dust contamination while the Big Blue ozonator
worked perfectly with only a minor switch malfunction that was
easily fixed. I think this pretty much proves the reliability
of your product and I think it would be a great product to
include in my online store.
Thanks,
Nathan Ciszek
New World Hydroponics
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Scott,
Feel free to use the following comment on your website, just no
email address please.
I recently remodeled a grow space that was plagued with both
temperature and odor problems. The Big Blue Air, 8" model"
solved both problems. Kills the odor while allowing for
significantly increased airflow over the carbon filter that was
being used before. Also, I found pre purchase support from
Scott to be excellent. Thanks for a great product.
My name is Scott too!
Sincerly,
Scott
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I purchased
my first Big Blue ozone generator back in 1999. It was a 4"
model, one of the first that they put on the market. Aside from
routinely changing the UV bulb, this unit has worked very well
through the years, without any further service
needed.
As with most mechanical
devices, eventually, they will require service. After 12 years,
my 4" Big Blue would no longer turn on. After changing out the
UV lamp, I discovered that the Big Blue would require service
for the first time. After spending a few hours doing research
on how to fix the unit, I decided to contact the manufacturer
for assistance. Scott from Big Blue responded within 24 hours
with an informative video link, showing me how to diagnose what
was wrong with the unit. Not only did this video clearly
illustrate how to determine the malfunction, it made me realize
how easily these units can be repaired and returned to proper
working condition.
After verifying the diagnosis
with the video link (blown starter lamp, AFTER 12 YEARS, mind
you), Scott sent the replacement part needed, which I received
in a very timely manner. I am happy to report that my 4" Big
Blue is back to working like a charm, probably for another 12
years!
Excellent, personable and
innovative customer support have changed me from a satisfied
owner to a customer for life. Thank you Big Blue!
Mark
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